Key ResponsibilitiesCall Monitoring & Evaluation:Listen to recorded or live customer care calls to assess adherence to company standards.Evaluate calls based on predefined criteria focusing on etiquette, manners, understa...

Job Title: PIA ExpertQualification and Education Requirements: Education- Graduation/HSC qualified. Excellent verbal and written communication skills. Good Interpersonal skills, numerical and analytical ability. Decision maki...

Key Responsibilities:Listen to and assess customer service calls for quality and adherence to scripts and protocols Provide constructive feedback and quality scores to agents Identify trends and recommend process improvements...

Well Versed with Training Metrics TNA, TNI, TTT, NHT/ PKT/Refresher. The Candidate should be able to handle 20 - 30 Trainee batches. Ability to multi-task with well-developed organizational skills.Designing and delivering e...